Terms and Conditions

Event Payment
A non-refundable 50% deposit based on the current total and signed agreement must be submitted to Events Office by the required date specified at the time of booking. Payment of the required deposit confirms your agreement to the contract terms and conditions. Once confirmed, changes to the event that reduce the reserved activity time or food and beverage options are not permitted. If changes are made that increase the contracted details, then an additional deposit will be required. The remaining balance must be paid upon arrival on the day of the event. If payment is made in full prior to your reservation, the method of payment and matching identification must be presented at check-in for verification.

Check-In
Please have the entire party check-in no more than 15 minutes prior to the reservation start time. The host will need to check-in at the front desk, settle the remaining balance, and be introduced to the WhirlyBall staff that will be hosting the event. Rules and safety are included in any amusement rental. Please keep in mind that all adults are required to have a photo ID. WhirlyBall cannot guarantee the contracted activity duration will be available due to late arrival.

Waivers
All participants require a waiver. Waivers will conveniently be sent to you by your sales person.

Guest Count Policy
Once the deposit is paid, you are confirmed for all the activities you reserved and your guest count. We can always increase your guest count later, but will be unable to decrease the final guest count.

Décor Policy
WhirlyBall does not permit the affixing of anything to the walls, floors, ceilings or outdoor poles with nails, staples, tape or other substances unless prior written approval by the WhirlyBall Events Team has been received or tape used to affix decorations is provided by the on-site location manager. WhirlyBall requires that all candles used for birthday celebrations be monitored by an adult and extinguished safely. WhirlyBall does not permit the use of any confetti or glitter. Client may be subject to a minimum $100 fee in order to restore or clean the client’s designated space if the Décor policy is not respected.

Attendance & Amusement Guarantees
Please provide your final attendance no later than 7 days prior to your event date. Any reduction in attendance must be made prior to the deposit. If the guest count has increased after this time, WhirlyBall cannot be responsible for providing food and beverage services more than 10% over the guarantee. Increases in guest count in excess of 10% require manager approval. Once the reservation has been confirmed via deposit, no reductions to amusements are permitted. Additional amusements may be added at any time and are subject to availability.

Activity Time
All activity time includes rules and & safety instructions from our referees or staff as part of your reservation. For example:
½ Hour of WhirlyBall or LaserTag includes 10 minutes of Rules & Safety + 20 minutes of Play Time
1 Hour of WhirlyBall or LaserTag includes 10 minutes of Rules & Safety + 50 minutes of Play Time
2 Hours of WhirlyBall or LaserTag includes 10 minutes of Rules & Safety + 110 minutes of Play Time
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Food & Beverage Expectation
Amusement and event space rental require the purchase of a food and/or beverage package from one of our event menus. All amusements, service charges and applicable taxes are not included in the food or beverage package or minimum guarantee and are priced separately. A food and beverage minimum guarantee may be required for events reserving private event space and/or full facility rentals. No outside food or beverage is allowed.

Amusement & Room/Event Space Rental
WhirlyBall reserves the right to re-assign amusement spaces and private meeting rooms.

Catering Policy
Final menu selections are due 7 days prior to your event date. Any changes to the selected final menu within 7 days must be approved by our Catering Team. Food and beverage items are subject to tax and service charge. All food served at WhirlyBall must be prepared by our culinary staff. In accordance with food and safety guidelines, any temperature controlled items that have been served on the buffet will not be provided to guests for carry out.

Cancellation Policy
All events are non-transferable. If you cancel more than 14 days prior to the event, then the deposit is forfeited. If you cancel within 14 days of the event, the remaining 50% balance immediately becomes due. Once the event has been paid in full, WhirlyBall will attempt to resell the event for equal or greater value. If successful, then a full refund will be issued. In the event of cancellation, WhirlyBall reserves the right to charge the card on file for the remaining balance.

WhirlyBall will not be held liable for event cancellations due to acts of nature, terrorism, power interruption or any other circumstance beyond WhirlyBall's control. Liquidated damages are limited to deposits received by WhirlyBall from the Customer.

In the event of a breach of this Contract by customer, customer shall be responsible for the payment of any and all costs of collection, including reasonable attorney’s fees.

Our Chicago location is a 21 and over facility on Saturdays after 7 p.m.

Service Charge
Please note that all food, beverage, and related items are subject to a service charge. This service charge is not a tip or gratuity. Additional payment for tips or gratuity for service, if any, is voluntary and at your discretion.

Parking
WhirlyBall offers free parking at all locations on a first-come, first-served basis and at your own risk. We strongly advise that any valuables are removed or hidden from sight.

All prices including tax and service charge are subject to change without notice.

Reservation Payment
The balance of your event will be processed based on the total at the time of check-out. Payment of the required amount confirms your agreement to the contract terms and conditions. Once confirmed, changes to the Reservation that reduce the reserved activity time or food and beverage options are not permitted. If you have a remaining balance it must be paid upon arrival on the day of the Reservation. If payment is made in full prior to your reservation, the method of payment and matching identification must be presented at check-in for verification.

Check-In
Please have the entire party check-in no more than 15 minutes prior to the reservation start time. The host will need to check in at the front desk, settle the remaining balance, and be introduced to the WhirlyBall staff that will be hosting the Reservation. Rules and safety are included in any amusement rental. Please keep in mind that all adults are required to have a photo ID. WhirlyBall cannot guarantee the contracted activity duration will be available due to late arrival.

Waivers
All participants require a waiver. Waivers will conveniently be sent to you by a salesperson or be completed upon arrival Décor Policy WhirlyBall does not permit the affixing of anything to the walls, floors, ceilings, or outdoor poles with nails, staples, tape, or other substances unless prior written approval by the WhirlyBall Events Team has been received or tape used to affix decorations is provided by the on-site location manager. WhirlyBall requires that all candles used for birthday celebrations be monitored by an adult and extinguished safely. WhirlyBall does not permit the use of any confetti or glitter. The client may be subject to a minimum $100 fee in order to restore or clean the client’s designated space if the Décor policy is not respected.

Food & Beverage Expectation
All Food and Beverage must be purchased from one of our menus and is subject to tax and an 18% gratuity. No outside food or beverage is allowed.

Amusement & Room/Event Space Rental
WhirlyBall reserves the right to re-assign amusement spaces and private meeting rooms.
‍
Activity Time
All activity time includes rules and & safety instructions from our referees or staff as part of your reservation. For example:
½ Hour of WhirlyBall or LaserTag includes 10 minutes of Rules & Safety + 20 minutes of Play Time
1 Hour of WhirlyBall or LaserTag includes 10 minutes of Rules & Safety + 50 minutes of Play Time
2 Hours of WhirlyBall or LaserTag includes 10 minutes of Rules & Safety + 110 minutes of Play Time

Cancellation Policy
All Reservations are non-transferable. In the event of cancellation, the amount paid will be forfeited.

WhirlyBall will not be held liable for reservation cancellations due to acts of nature, terrorism, power interruption, or any other circumstance beyond WhirlyBall's control. Liquidated damages are limited to deposits received by WhirlyBall from the Customer.

In the event of a breach of this contract by the customer, the customer shall be responsible for the payment of any and all costs of collection, including reasonable attorney’s fees.

Our Chicago location is a 21 and over facility after 7 p.m.

Parking
WhirlyBall offers free parking at all locations on a first-come, first-served basis and at your own risk. We strongly advise that any valuables be removed or hidden from sight.

All prices including tax and gratuity are subject to change without notice.

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